Careers at GK Tools
Work with us
GK Tools is a small UK software company. If you are thinking of working with us, you should know exactly what it is like before you apply, so here is all of it: the job, the pay, the hours and the extras.
We are not hiring today
We are growing, and we expect to need part-time help with customer support soon. If the role below sounds like you, send us your CV now. When the role opens, we will get in touch.
Why the job is built this way
When I started GK Tools, I wanted to give some work to a member of my family. Her situation means very few jobs fit: fixed shifts, a commute and no say over the week just do not work for her. So I built this role around real life instead.
There are lots of people in the same position. Carers, parents working around the school run, people who are good, hard workers and would love some work, but cannot find a job that bends. We would like to fill that gap.
It works for our customers too. If a few of us each cover some hours on most days of the week, there is nearly always a friendly person on hand to help.
Graham, Director
The role
Customer Support Specialist
You would be the friendly person our customers talk to. Day to day, that means:
- Replying to customers’ messages on WhatsApp and email, for our products: Appoint Me, Gravity Host, Invoicer and others.
- Taking calls and making calls, straight from your browser.
- Helping customers get set up, step by step, at their pace.
- When it is quiet, some friendly outreach: a polite hello to businesses that might find our tools useful.
Everything happens in one web app, our Service Desk. It suggests a draft reply for each message, and you read and check every one before it is sent. Nothing goes to a customer without you.
You do not need to know our products already. We train you, and we pay you while you learn.
Who we are looking for
- You write clearly and kindly, and you are patient on the phone.
- You are comfortable with a computer and happy to learn new software. We teach you ours.
- You are reliable: when you book a shift, you turn up for it.
- You check the details before you press send, and you care about getting the customer sorted.
Pay
£16.50 an hour
The same rate for everyone in the role.
- Our policy is to pay at least £1 an hour above the London Living Wage. We review it every October, when the new rate is announced.
- Paid every Friday, through PAYE payroll with a payslip, for the previous Monday to Sunday.
- Holiday pay is added to every payslip, on top of your hourly rate, at 12.07% of what you earned that week.
Hours
- You choose your shifts. They are booked a week ahead, so you always know what your week looks like.
- You can say no to a shift.
- We can cap your weekly hours to fit around caring or other commitments, including benefit earnings limits. Tell us your limit and we will plan your shifts so that your total pay, holiday pay included, stays under it.
The role is built to suit carers and parents. If you can only work around the school run, or around looking after someone, that is exactly the kind of person we would like to hear from.
Your money, in plain numbers
Payslips can be confusing, so here is every figure for a normal week, from your pay before tax down to what lands in your bank. Pick roughly how many hours a week you would like to work.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £82.50 | £357.50 |
| £16.50 for every hour you work. | ||
| Holiday pay | £9.96 | £43.16 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £92.46 | £400.66 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £0.00 | − £0.00 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £0.00 | − £0.00 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £92.46 | £400.66 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £98.46 | £426.66 |
| What you actually receive. | ||
On top: your pension£9.25 a week (£40.08 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
At these hours you earn under £192 a week, so the law does not put you in the pension automatically. Just ask to join, at any time, and we pay in the same 10%.
Over a year, that is £4,807.92 before tax.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £165.00 | £715.00 |
| £16.50 for every hour you work. | ||
| Holiday pay | £19.92 | £86.32 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £184.92 | £801.32 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £0.00 | − £0.00 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £0.00 | − £0.00 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £184.92 | £801.32 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £190.92 | £827.32 |
| What you actually receive. | ||
On top: your pension£18.49 a week (£80.12 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
At these hours you earn under £192 a week, so the law does not put you in the pension automatically. Just ask to join, at any time, and we pay in the same 10%.
Over a year, that is £9,615.84 before tax.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £247.50 | £1,072.50 |
| £16.50 for every hour you work. | ||
| Holiday pay | £29.87 | £129.44 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £277.37 | £1,201.94 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £7.13 | − £30.90 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £2.83 | − £12.26 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £267.41 | £1,158.78 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £273.41 | £1,184.78 |
| What you actually receive. | ||
On top: your pension£27.74 a week (£120.21 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
Over a year, that is £14,423.24 before tax.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £330.00 | £1,430.00 |
| £16.50 for every hour you work. | ||
| Holiday pay | £39.83 | £172.60 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £369.83 | £1,602.60 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £25.62 | − £111.02 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £10.23 | − £44.33 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £333.98 | £1,447.25 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £339.98 | £1,473.25 |
| What you actually receive. | ||
On top: your pension£36.98 a week (£160.25 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
Over a year, that is £19,231.16 before tax.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £412.50 | £1,787.50 |
| £16.50 for every hour you work. | ||
| Holiday pay | £49.79 | £215.76 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £462.29 | £2,003.26 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £44.11 | − £191.14 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £17.62 | − £76.35 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £400.56 | £1,735.76 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £406.56 | £1,761.76 |
| What you actually receive. | ||
On top: your pension£46.23 a week (£200.33 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
Over a year, that is £24,039.08 before tax.
| What | A week | A month |
|---|---|---|
| Your pay for the hours | £495.00 | £2,145.00 |
| £16.50 for every hour you work. | ||
| Holiday pay | £59.75 | £258.92 |
| Added to every payslip, 12.07% on top. | ||
| Pay before tax | £554.75 | £2,403.92 |
| This is the figure a job advert usually means. | ||
| Income Tax | − £62.60 | − £271.27 |
| None on the first £241.73 a week. Then 20p in each £1 above it. | ||
| National Insurance | − £25.02 | − £108.42 |
| None on the first £242 a week. Then 8p in each £1 above it. | ||
| Take-home pay | £467.13 | £2,024.23 |
| Your pay after tax and National Insurance. | ||
| Working-from-home money | + £6.00 | + £26.00 |
| Tax-free, paid with your pay. | ||
| Paid into your bank | £473.13 | £2,050.23 |
| What you actually receive. | ||
On top: your pension£55.48 a week (£240.41 a month)
We pay this into your workplace pension pot, so it never comes out of your pay. You pay in nothing yourself, and there is no tax or National Insurance on it. You can usually take it from age 57.
Over a year, that is £28,847.00 before tax.
You are paid weekly, so a month here is an average month (a year’s pay divided by 12). Some months have four Fridays and some have five.
How holiday pay works
Because your hours can change from week to week, the law lets us pay your holiday as you go: an extra 12.07% on every payslip. So when you take a week off, you are not paid for that week; you have already been paid for it. It is worth putting a little aside for your holidays.
- These are worked out with the 2026 to 2027 tax rates, for someone with the usual tax code (1257L) and no other job. Your real payslip will be within pennies of these, because HMRC works tax out in whole pounds.
- Your figures will be different if you have another job or a pension, repay a student loan, or live in Scotland, where Income Tax works a little differently.
- If you get a benefit with an earnings limit, such as Carer’s Allowance or Universal Credit, it usually looks at your take-home pay. Tell us your limit and we will plan your hours to fit it.
How a week works
-
Pick your shifts
Choose the shifts that suit you, booked a week ahead.
-
Help our customers
Messages, calls and set-ups, all in the Service Desk.
-
Get paid on Friday
Every Friday, for the Monday to Sunday before.
Extras
These are not part of your pay, and they may change as the company grows. For each one, we say plainly whether it changes your pay or your tax.
What you get today
None of these come out of your pay, and none of them add to your tax.
- Working from home £26 a month (£6 a week) towards the costs of working from home, such as electricity and heating. Tax-free. It is paid with your pay, on top.
- A workplace pension We pay in 10% of your pay. You do not have to put anything in yourself. No tax or National Insurance on it. The sums are in the table above.
- A monthly treat on us Each month we send everyone on the team a £25 gift card for a shop of their choice, such as Deliveroo, Uber Eats or Amazon. Tax-free: a small gift like this is a “trivial benefit” to HMRC.
- A work mobile phone So your own number stays your own. Tax-free.
- The kit you need A company laptop, phone and headset. They stay ours and come back if you leave. Tax-free, because it is there for your work.
- Paid training Including a recognised customer service qualification. We pay for the course and for your time. Tax-free. Your training hours are paid like any other hours.
- Team meals At least twice a year, the team has a really nice meal together, on us. Tax-free, up to £150 a head a year, which HMRC allows for staff events.
- A free eye test You work at a screen, so we pay for your eye test. Tax-free.
What we would like to add
We want to look after your health too, and we are choosing a provider now. Many health plans need three or more staff, and we are starting small, so this takes a little longer. Here is how each one would work, money-wise.
- Health and dental cover A plan that pays towards dental, glasses and physio bills, or private health and dental insurance. You choose whether to join. HMRC counts what we pay for it as part of your pay, so it can add a little to your tax, but never to your National Insurance. Say a plan costs us £10 a month. If you pay tax, you pay 20% of that: £2 a month more tax, for £10 a month of cover. Buying the same plan yourself would cost the full £10 out of your take-home pay. And if your pay for the whole year, plus the plan, stays under £12,570, you pay no tax on it at all.
- A yearly health check A check-up once a year, on us. Tax-free.
- A confidential support line Someone to talk to, any time, when life gets hard: money worries, family, stress. Tax-free.
- Life cover If the worst happened while you work with us, your family would receive four times your yearly pay. Tax-free for you, and it does not change your pay.
How to apply
Fill in the form below. It takes a couple of minutes, and you do not need a CV to start: a few lines about you is enough. Tell us what you have done before, roughly how many hours a week you would like, and anything we should fit around.
Thank you. We have your application.
Your reference is .
If you have a CV, add it here. The link is private to you and works for 30 days.
If you have a CV, email it to support@gk.tools.
We read every application and reply by email.
Prefer email? Send your CV to support@gk.tools with the subject “Careers: Customer Support Specialist”. There is no phone line for applications.
Your CV and your privacy
- We keep your application, your CV and our emails with you only to consider you for roles at GK Tools.
- We delete them 12 months after our last email with you, or sooner if you ask.
- We never share them with anyone outside GK Tools.
- You can ask to see them, or ask us to delete them, at any time by emailing support@gk.tools.
More detail is in our privacy policy.
Thank you for reading this far.Graham Keane, Director, GK Tools Ltd